Privacy Policy

Collecting Personal Information

We may collect, store and use the following kinds of personal information provided by you or your organisation:

1. when contacting us by email, telephone or via our website e.g. when making an enquiry, we may keep a record of that
2. when you place an order with us, we will record that information
3. information provided by you or your organisation when completing our course administration documentation such as registration forms, signing-in sheets, course evaluation forms.

For organisations, the data we collect can include name, company name, job title, telephone numbers, email and postal addresses, purchase and invoicing history.

For learners the data we collect can include name, company name, job title, telephone numbers, email addresses. We also record information about courses attended, delivered, learner assessments, certificates issued, accident reports and course evaluations.

Using Personal Information

We collect information from you to enable us to process your order and comply with our legal obligations and those of accrediting body.

We collect your personal data to maintain the records required under our accreditation scheme and to enable us to maintain your certification, ensuring that you are reminded when your refresher training is due. We also use your personal data to provide access to our restricted area which contains training materials and supporting information.

Disclosing Personal Information

We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.

We may disclose your personal information:

1. To the extent that we are required to do so by law
2. In connection with any ongoing or prospective legal proceedings
3. In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk)
4. To the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling
5. To any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

Where we are required to submit evidence for the purposes of course accreditation, this will be aggregated or anonymised. Except as provided in this policy, we will not provide your personal information to third parties.

Retaining Personal Information

We will retain documents (including electronic documents) containing personal data:

1. To the extent that we are required to do so by law and to fulfil our contractual obligations
2. If we believe that the documents may be relevant to any ongoing or prospective legal proceedings
3. In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk)

Security of Personal Information

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

We will store all the personal information you provide on our secure password- and firewall-protected servers.

You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

You are responsible for keeping the password you use for accessing our restricted area confidential; we will not ask you for your password (except when you log in to our website). 

Amendments

This policy was last updated in January 2021. We may update this policy from time to time by publishing a new version on our website.

You should check this page occasionally to ensure you are happy with any changes to this policy.

We may notify you of changes to this policy.

Updating Information

Cookies

Our website uses cookies.

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

We use both session and persistent cookies on our website.

Most browsers allow you to refuse to accept cookies; for example:

1. In Internet Explorer (version 11) you can block cookies using the cookie handling override settings available by clicking “Tools”, “Internet Options”, “Privacy” and then “Advanced”
2. In Firefox (version 47) you can block all cookies by clicking “Tools”, “Options”, “Privacy”, selecting “Use custom settings for history” from the drop-down menu, and unticking “Accept cookies from sites”
3. In Chrome (version 52), you can block all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Content settings”, and then selecting “Block sites from setting any data” under the “Cookies” heading

Blocking all cookies will have a negative impact upon the usability of many websites.

If you block cookies, you will not be able to use all the features on our website.

You can delete cookies already stored on your computer; for example:

1. In Internet Explorer (version 11), you must manually delete cookie files (you can find instructions for doing so at http://windows.microsoft.com/en-gb/internet-explorer/delete-manage-cookies#ie=ie-11)
2. In Firefox (version 47), you can delete cookies by clicking “Tools”, “Options” and “Privacy”, then selecting “Use custom settings for history” from the drop-down menu, clicking “Show Cookies”, and then clicking “Remove All Cookies”
3. In Chrome (version 52), you can delete all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Clear browsing data”, and then selecting “Cookies and other site and plug-in data” before clicking “Clear browsing data”

Deleting cookies will have a negative impact on the usability of many websites.

These are the cookies that are used in our sites:

_ga
Source: https://www.google-analytics.com/analytics.js
Cookie purpose description: Registers a unique ID that is used to generate statistical data on how the visitor uses the website.
_gat
Source: https://www.google-analytics.co m/analytics.js
Cookie purpose description: Used by Google Analytics to throttle request rate
_gid
Source: https://www.google-analytics.com/analytics.js
Cookie purpose description: Registers a unique ID that is used to generate statistical data on how the visitor uses the web site.
Collect
Source: internal : Scrip t tag used by google analytics
Cookie purpose description: Used to send data to Google Analytics about the visitor’s device and behaviour. Tracks the visitor across devices and marketing channels.
cc_cookie_accept
Cookie purpose description: records if user has confirmed the use of cookies.

Your Rights

You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to: the supply of appropriate evidence of your identity. Once a data request has been received we will ensure the following:

1. a response to your request provided within 40 days of the date we received your request
2. Our response will be jargon free and in plain English
3. you will not be charged for requests to access how we use your personal data

We may withhold personal information that you request to the extent permitted by law.

You may instruct us at any time not to process your personal information for marketing purposes.

In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt in of the use of your personal information for marketing purposes.