1. Introduction

These terms and conditions govern your use of our website, products and services; by using our website, products and services, you accept these terms and conditions in full. 

2. Licence to use the website

Unless otherwise stated, we or our licencors own the intellectual property rights in the website and material on the website. Subject to the licence below, all these intellectual property rights are reserved.

You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.

You must not:

  • republish material from this website (including republication on another website)
  • sell, rent or sub-licence material from the website
  • show any material from the website in public
  • reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose
  • edit or otherwise modify any material on the website
  • redistribute material from this website (except for content specifically and expressly made available for redistribution).

Where content is specifically made available for redistribution, it may only be redistributed within your organisation.

3. Acceptable use

You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

PRICE training does not guarantee that the website is free from any viruses.

You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent.

You must not use our website to transmit or send unsolicited commercial communications.

You must not use our website for any purposes related to marketing without our express written consent.

4. Restricted Access

Access to certain areas of our website is restricted. We reserve the right to restrict access to areas of our website, or indeed our whole website, at our discretion.

If we provide you with a user ID and password to enable you to access restricted areas of our website or other content or services, you must ensure that your user ID and password is kept confidential.

We may disable your user ID and password in our sole discretion without notice or explanation.

5. User generated content

In these terms and conditions, “your user content” means material (including without limitation text, images, audio material, video material and audio-visual material) that you submit to our website, for whatever purpose.

You grant to us a worldwide, irrevocable, non-exclusive, royalty-free licence to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media. You also grant to us the right to sub-licence these rights, and the right to bring an action for infringement of these rights.

Your user content must not be illegal or unlawful, must not infringe any third party’s legal rights, and must not be capable of giving rise to legal action whether against you or us or a third party (in each case under any applicable law).

You must not submit any user content to the website that is or has ever been the subject of any threatened or actual legal proceedings, or other similar complaint.

We reserve the right to edit or remove any material submitted to our website, stored on our servers, and hosted or published upon our website.

Notwithstanding our rights under these terms and conditions in relation to user content, we do not undertake to monitor the submission of such content to, or the publication of such content on our website.

6. No reliance on information

The content on our Website is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Website. Although we make reasonable efforts to update the information on our Website, we make no representations, warranties or guarantees, whether express or implied, that the content on our Website is accurate, complete or up-to-date.

7. Indemnity

You hereby indemnify us and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute on the advice of our legal advisers) incurred or suffered by us arising out of any breach by you of any provision of these terms and conditions, or arising out of any claim that you have breached any provision of these terms and conditions.

8. Breaches of these terms and conditions

Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, we may take such action as we deem appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.

9. Terms and conditions relating to our services and products


These terms and conditions govern our provision of services and products to you. You should understand that by placing an order with us, you agree to be bound by these terms and conditions. Please understand that if you refuse to accept these terms and conditions, we will not be able to provide any services to you.

Who PRICE Training are

We are Protecting Rights In a Caring Environment Ltd, a company registered in England and Wales (No. 06735437) and trading under the name ‘PRICE Training, whose registered office and main trading office is at White Lodge, Bevere Lane, Bevere, Worcester WR3 7RQ.  Our VAT registration number is 942 2812 33. We offer a range of services to help organisations to positively support and manage challenging behaviour across a wide range of organisations such as children’s homes, education settings, fostering agencies, health settings and adult services and products including ‘Safe Schools’ and ‘Residential Care Matters’ package.

Terminology (Definitions and Interpretation)

In these Terms, except where the context otherwise requires:

“Charges” means the Fees plus any applicable VAT.

“Confirmation” means the confirmation of order that we send to you by email, the date of which is the commencement of the contract between us. This date is the date specified on the Booking form.

“Contract” means the contract between us to provide our Services to you, on these Sales Terms, once the Confirmation is sent to you.

“Customer” (also ‘you’, ‘your’) means you as the party who purchases one or more of our Services.

“Fees” means the VAT exclusive element of the fees for the Services (as applicable).

“Insolvent” means the Customer enters into any arrangement or composition with its creditors, commits any act of bankruptcy or (being a corporation) if an order is made or an effective resolution is passed for its winding up (except for the purposes of amalgamation or reconstruction), or if a petition is presented to court, or if a receiver and manager, receiver, administrative receiver or administrator is appointed in respect of the whole, or any part of, the Customers’ undertaking or assets or there are reasonable grounds for anticipating the occurrence of any of these events within the foreseeable future.

“Intellectual Property Rights” means patents, rights to inventions, copyright and related rights, trademarks, business names and domain names, rights in get-up, goodwill and the right to sue for passing off, rights in designs, database rights, rights to use, and protect the confidentiality of, confidential information (including know-how), and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world.

“Services” means any and all materials provided to you as a part of a contract.

“Terms” means these Sales Terms, together with (as applicable) our Privacy Policy and Website Terms of Use, which we advise you to read.

“Website” means the website at www.pricetraining.co.uk

How we use your information

We process information about individuals in accordance with our Privacy Policy. Please refer to the policy on our website for information on how personal information will be handled and processed by us. By using our services or website you consent to such processing and you promise that all personal and other data provided by you is accurate.

PRICE Training works with carefully selected third party suppliers to support and develop its systems. We have ensured that third-party suppliers are GDPR compliant.

We will share your data with trusted suppliers to help deliver the service.

Our right to vary these terms

We reserve the right to make changes to these Sales Terms to the extent it is operationally necessary or reasonable to do so. We may need to do this at any time and without prior notice to you. Please check these terms and conditions regularly to take notice of any changes made. Your continued use of our services and products after changes are made constitutes acceptance of these terms and conditions as modified.

Intellectual property rights including copyright restrictions

We are the owner of all Intellectual Property Rights in the content of our services and products. No part of the website, services or products including content, information, documents, logos, names, audio, video or icons may be copied, posted, broadcast, republished or reproduced in any format whatsoever without the prior written permission of the copyright holders.

We may make reference to both internal (PRICE Training) and external (non-PRICE Training) websites and sources. These sources will most often be free to access, but users may sometimes be asked to register or subscribe in order to view content. External links and sources are selected and reviewed when the page is published. However, PRICE Training is not responsible for the content of external websites.


All Fees for Customers based or registered in the UK exclude VAT (which will be charged at the prevailing rate in addition unless otherwise indicated) and are as set out on our Website or the quotation (if applicable), unless in cases of obvious error.

If we discover an error in the Charges, we will contact you in writing to inform you of this error and we will give you the option of either continuing to purchase the Service for the correct Charges or cancelling your order. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. If we mistakenly accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may cancel supply of the Services and refund you any sums you have paid.

Fees are subject to alteration. When Services are renewed, we will notify you of any such proposed change 30 days prior to the annual renewal date of the Service. If you do not wish to accept the change to the Fees then you can terminate the Service in accordance with clause 12 or the increase will be deemed to be accepted.

We may charge additional fees for our Services where these Services have been requested by you and agreed with you.

Unless otherwise agreed, we will raise our invoice and deliver it to you six weeks prior to the service date, or upon issuing the Order Confirmation if this is sooner. You shall pay our invoice in full and in cleared funds and without deduction or set-off, prior to the service delivery date either by BACS quoting the Invoice Number for the payment reference or alternatively by cheque delivered to the address as shown on the invoice.

Without prejudice to any other right or remedy that we may have, if you do not pay us on the due date, we reserve the right to charge statutory interest (8% plus the prevailing Bank of England Base Rate). We understand and will exercise our statutory right to interest under the Late Payments of Commercial Debts (Interest) Act 1998 if we are not paid according to agreed credit terms.


You acknowledge and agree that the Services operate as a guide for business training purposes only. As such, to the extent permitted by law, we accept no liability of any nature whatsoever if, following the use of our Services, a situation occurs giving you (or any of your users) the opportunity to apply the skills taught during the use of our Services, but notwithstanding such training, loss or damage is sustained by you (or any of your users).

We shall use our reasonable endeavours to ensure that the descriptions and content that comprise our Services are current. However, we do not give any warranty as to the accuracy of any such information or its suitability for any purpose for which you may wish to purchase, or otherwise.

Unlimited access and fair usage

Customers are prohibited from re-selling or granting access to any of our products and services to anyone outside of the customer. PRICE Training reserve the right to limit or deny access to users found to be in breach of these conditions.


Once an order has been confirmed, the Customer may cancel up to 28 calendar days before such Services are accessed. In this event, we will charge an administration fee of £100.  For orders cancelled less than 28 days but more than 7 days prior to the service date, 50% of the fee will be payable and for cancellations of less than 7 days the entire cost of the booking will be payable.
All cancellations must be emailed to admin@pricetraining.co.uk

Force majeure

Neither the Customer nor the Service Provider shall be liable for any failure or delay in performing their obligations under these Sales Terms where such failure or delay results from any cause that is beyond the reasonable control of that Party. Such causes include, but are not limited to Internet Service Provider failure, power failure, civil unrest, industrial action, fire, floods, storms, earthquakes, acts of war, acts of terrorism, governmental action, or any other event that is beyond the control of the party in question.

Termination of breach of insolvency

Either Party may terminate these terms forthwith if the other Party commits a material breach of these Sales Terms which has not been remedied after 28 days written notice of the breach (such notice expressly referring to possible termination of these Sales Terms).

We may terminate these terms forthwith if you become Insolvent.

Limitation of liability

Nothing in these terms and conditions will: (a) limit or exclude our or your liability for death or personal injury resulting from our or your negligence, as applicable; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; or (c) limit or exclude any of our or your liabilities in any way that is not permitted under applicable law.

To the maximum extent permitted by law (and subject to clause 19.1), we accept no liability for any of the following:

  1. any business losses, such as loss of profits, income, revenue, anticipated savings, business, contracts, goodwill or commercial opportunities;

  2. loss or corruption of any data, database or software;

  3. any special, indirect or consequential loss or damage.


You may not transfer any of your rights under these terms to any other person. We may transfer our rights under these terms where we reasonably believe your rights will not be affected.

The Contracts (Rights of Third Parties) Act 1999 shall not apply to these terms and no third party will have any right to enforce or rely on any provision of these terms.

If any court or competent authority finds that any provision of these terms and conditions (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of these Sales Terms will not be affected.

Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

These Sales Terms will be governed by and interpreted according to English law. All disputes arising under these Sales Terms will be subject to the non-exclusive jurisdiction of the English courts.